What is infusion therapy?
Infusion therapy delivers medication directly into your body, usually through a small IV, to treat conditions that pills alone can’t manage. It’s a safe and effective way to receive antibiotics, antivirals, hydration, pain management, chemotherapy, or specialty medications for chronic and rare diseases. At our center, infusion therapy is tailored to your needs, closely monitored by skilled clinicians, and designed to help you feel better, faster, and with peace of mind.
What is an Ambulatory Infusion Center (AIC)?
An Ambulatory Infusion Center is a medical office where infused medications are administered under the supervision of a healthcare provider such as a physician or nurse practitioner.
What diseases are treated with infusion therapy?
Most chronic and acute disease states can be treated with some form of infusion therapy. Diseases commonly requiring infusion therapy include infections, gastrointestinal diseases and disorders, dehydration, congestive heart failure, multiple sclerosis, rheumatoid arthritis, hemophilia, immune deficiencies, neurological disorders, and more.
What kinds of insurance does Clinivoy accept?
Ambulatory infusion is typically covered under major medical (as opposed to pharmacy) benefits. Most commercial insurers recognize this type of infusion setting as an appropriate and cost-effective alternative to other infusion locations. We accept a wide variety of PPO, HMO, POS, and managed care plans. These plans change their rules and guidelines frequently, so we will verify your benefits prior to initiating your therapy. Ambulatory infusion is typically covered under major medical (as opposed to pharmacy) benefits. Most commercial insurers recognize this type of infusion setting as an appropriate and cost-effective alternative to other infusion locations.
How long will the infusion take?
Infusion timeframes vary based on the medication, the dosage, and how long you need to be monitored after the infusion. Some infusions are as quick as 30 minutes while others may take a couple hours. Once we know the specifics of your medical needs our team should be able to estimate how long each appointment will take.
Can I bring someone to my appointment?
Yes. Our suites are large enough to allow your caregiver or family member to sit with you during your treatment. Your guest is also welcome to sit in our waiting room. We recommend having someone drive you to and from your first few appointments until you know how your body will tolerate your treatment.
Can my specialist coordinate my infusion treatment with Clinivoy?
Yes. Clinivoy works closely with referring physicians and specialists to help coordinate infusion treatment from referral through ongoing care.
Our team can review the prescribed treatment plan, confirm physician orders, assist with insurance verification and authorization and coordinate scheduling when needed.
This approach helps keep communication clear between your care team and Clinivoy throughout your treatment.
To learn more about the conditions supported through our infusion services, visit our Conditions We Treat page.
Can infusion therapy be used for long-term condition management?
Yes. Some chronic and complex conditions may require ongoing infusion therapy as part of a long-term treatment plan.
Depending on the condition and medication, treatments may be scheduled regularly over an extended period, while other therapies may be given for a shorter course.
Your physician or specialist will determine the appropriate treatment, frequency and duration based on your individual needs.
Clinivoy provides physician-directed care and ongoing monitoring to support patients throughout their treatment journey.
You can also explore the different therapies available on our Treatments & Services page.
What can I do during my treatment?
During your treatment, you can watch one of our TV’s, read, sleep, utilize our free Wi-Fi on your own device, or whatever makes you comfortable. As always, don’t hesitate to let us know if there is anything we can do to make your appointment more comfortable.
What should I wear to my appointment?
We recommend wearing comfortable clothes. Some special considerations: avoid sleeves that are too tight that may restrict access to start your IV or the flow of your infusion. Also, if you have a Medi port, it would be easiest if you wore a button-up shirt or a shirt with a lower neckline so we can easily access your port.
Can I eat during my treatment?
Yes! Please let us know if we can chill or heat your food for you before you enjoy it. Also, we provide snacks and drinks.
How quickly can my infusion therapy begin?
Once we receive a request for services, we can schedule your initial visit and contact your insurance provider. If they have any follow-up questions or need additional information, we’ll work directly with your doctor’s office regarding those details. For most patients, your first infusion happens within about a week of receiving the referral, though sometimes it can take a little longer.
What happens during my infusion appointment?
Here’s a brief overview of what you can expect:
You’ll arrive at the infusion center for your scheduled appointment.
Your clinician will confirm your identity and explain the infusion process. You will talk about any past infusion experience and specific needs you have. Your clinician will answer any questions and address any concerns.
The clinician will conduct an assessment: Check your vitals (g., blood pressure, temperature), review your current medications, and allergies. The clinician will also note any changes since your previous appointment or establish a baseline if you are a new patient.
To prepare for the infusion, your clinician will perform a 5-check verification process to ensure you get the right drug and dose, administered at the correct frequency.
The length of each treatment depends on the medication and your specific condition, ranging from 30 minutes to several hours.
During your infusion, you can enjoy amenities such as TV streaming, complimentary Wi-Fi, and drinks or snacks to make your experience more comfortable.
At completion of the treatment, you’ll generally be observed for 30 minutes, during which time your clinician will administer a saline flush.
What types of infusion therapies does Clinivoy offer?
Clinivoy provides a range of physician-directed infusion therapies based on each patient’s condition and treatment plan.
Our services include immunoglobulin therapy such as IVIG and SCIG, biologic therapies, immunosuppressive and immunomodulatory treatments, anti-infective infusions, hematologic support therapies, and supportive adjunctive infusion therapy.
Each treatment is administered according to the prescribing physician’s orders and with appropriate clinical monitoring. You can explore all available options on our Treatments & Services page.
How do I know which infusion therapy is right for me?
The appropriate infusion therapy depends on your diagnosis, medical history, prescribed medication, and individual treatment goals. Your physician or specialist will determine whether infusion therapy is appropriate and which treatment is best suited to your needs.
Clinivoy works with your healthcare provider to review the prescribed treatment, coordinate the necessary documentation and authorization, and provide your therapy in a safe, supervised outpatient setting. If you would like to understand which conditions may be supported through infusion care, visit our Conditions We Treat page.